Terms & Conditions

Last updated: 16 February 2026

1. Company Presentation

AL Energy SRL (hereinafter: AL Energy) is a company specialising in the Energy Performance of Buildings (EPC) certification in the Brussels-Capital Region. We are accredited by Brussels Environment (Leefmilieu Brussel) to issue official EPC Certificates in accordance with applicable regulations.

  • Company name: AL Energy SRL
  • Legal form: Private limited company (SRL)
  • Company registration number (CBE): BE 1029.739.033
  • Registered office: Avenue de Stalingrad 52, 1000 Brussels
  • Phone: +32 233 233 20
  • Email: devis@alenergy.be
  • Website: www.alenergy.be

2. Scope and Subject Matter

These Terms & Conditions apply to all services offered by AL Energy, in particular:

  • EPC certification for studios, apartments, houses and buildings
  • Electrical inspections (domestic installations and common areas)
  • Boiler services (EPC reception of new boiler and periodic inspection)
  • Combined packages EPC + electrical inspection + boiler at a preferential rate

Any order for a service implies full acceptance of these Terms & Conditions.

3. Ordering Process

Ordering a service works as follows:

  • Quote request: via our online form, by phone or by email
  • Confirmation: we confirm feasibility and pricing within 24 hours
  • Appointment: scheduling of the technical on-site visit
  • Visit: carrying out the full energy analysis
  • Delivery: the EPC Certificate is delivered within a maximum of 48 hours

4. Pricing and Payment Terms

Our prices are clearly stated on our website and include:

  • Studios/Kots: from € 125 incl. VAT
  • Apartments: from € 165 incl. VAT depending on floor area
  • Houses: from € 245 incl. VAT depending on floor area
  • Buildings (< 3 units): from € 305 incl. VAT
  • Buildings (> 3 units): custom quote

Payment terms:

  • Detailed invoice sent by e-mail or Peppol upon delivery of the EPC Certificate
  • Payment term: 8 calendar days from the invoice issue date
  • Accepted payment methods: bank transfer (details on the invoice), cash, debit/credit card
  • No deposit is required
  • Late payment will trigger statutory interest at the Belgian legal rate and a fixed compensation fee under the Law of 2 August 2002

5. Services and Timelines

Our commitments:

  • Visit: carried out by a qualified, certified EPC assessor
  • Delivery time: EPC Certificate guaranteed within 48 hours of the visit
  • Urgent interventions: possible within 24 hours in Brussels
  • Validity: EPC Certificates are valid for 10 years
  • Customer support: free after-sales service for 6 months following certification

Service area: the entire Brussels-Capital Region, including all 19 municipalities.

6. Client Obligations

To enable the smooth execution of our services, the client agrees to:

  • Access to the building: guarantee full access to all areas
  • Accurate information: provide correct and complete data
  • Documents: make available plans and invoices for work carried out, where available
  • Presence: be present or represented during the visit
  • Safety: report any hazards in the property
  • Pets: keep pets under control during the visit

7. Cancellation and Rescheduling

Cancellation by the client:

  • Free cancellation up to 24 hours before the appointment
  • Cancellation less than 24 hours before: a travel fee of € 50 will be charged
  • Client absence at the appointment: the full service fee will be charged

Rescheduling:

  • A first reschedule is free if requested at least 24 hours in advance
  • Subsequent reschedules: € 25 administrative fee

Cancellation by AL Energy: full refund or free reschedule

8. Liability and Warranties

AL Energy commits to:

  • Compliance: strictly adhering to Brussels EPC regulations
  • Quality: performing services in accordance with professional standards
  • Insurance: we are covered by professional liability insurance
  • Confidentiality: ensuring the confidentiality of client data
  • Free correction: in the event of an error on our part in the certificate

Limitations of liability:

  • Our liability is limited to the amount of the service provided
  • Indirect damages are excluded
  • Any liability claim becomes time-barred after 1 year

9. Force Majeure

AL Energy cannot be held liable in cases of force majeure, including:

  • Natural disasters or exceptional weather conditions
  • Strikes, social conflicts or civil unrest
  • Failures of Brussels Environment's IT systems
  • Unforeseeable changes in regulations
  • Other events beyond our control

10. Personal Data Protection

The processing of your personal data is governed by our Privacy Policy, in compliance with the GDPR. Your data is used exclusively for:

  • The execution of the ordered service
  • Compliance with legal obligations
  • The improvement of our services (with your consent)

11. Intellectual Property

All elements of our website (texts, images, logos, structure) are protected by copyright. Any reproduction without authorisation is prohibited. The EPC Certificates issued remain the property of the end client.

12. Governing Law and Disputes

Governing law: Belgian law applies to these Terms & Conditions.

Dispute resolution:

  • Amicable resolution: we always favour dialogue and an amicable settlement
  • Mediation: in the event of a persistent dispute, mediation is available
  • Competent court: the courts of Brussels have exclusive jurisdiction
  • Customer service: devis@alenergy.be or +32 233 233 20

13. Miscellaneous Provisions

Amendment of terms: AL Energy reserves the right to amend these Terms & Conditions. The new terms apply to orders placed after their publication.

Partial invalidity: if any clause of these Terms & Conditions is declared void, the remaining clauses shall continue to apply in full.

Contact: for any question about these Terms & Conditions, please contact us at devis@alenergy.be